Bad customer service

Anyone thinking about buying this app should not waste their time , it is clear that whom ever created this app is out of touch with reality , I have attempted to use this app over a wide range of devices and also different internet locations , my house , my sisters and my friends place. During that time period of about a month I noticed that the app doesnt work period , doesnt matter what I do , or how I go about connecting I cannot get it to work , I keep on getting error messages and even after attempting to troubleshoot the issue , the last update made the app even worse , Ive attempted to contact customer service many times and so far I have only receive automated messages back , this have been taking place for over three weeks .... I thoroughly wrote out what was wrong and yet not one message back related to my concerns , this app is not worth your cash , just read the reviews and youll notice everyone is having the same problem , iTunes needs to remove this ASAP , people are getting ripped off , it doesnt matter if maybe a handful of people can connect , everyone who bought it should be able to play it too!!!

Ozzioo about Multiplayer for Minecraft PE, v1.80